Euthanasia3 essays

Euthanasia3 essays Euthanasia continues to be an extremely controversial issue in society, and there are many opposing viewpoints concerning this specific subject. The case of Sue Rodriguez versus the province of British Columbia, is one that demonstrates the high degree of debate over such a sensitive topic, as euthanasia. The following is an analytical examination of the case at hand, and a critical comparison of it, to the theories of Patrick Nowell-Smith. When relating the theories of Patrick Nowell -Smith to the case of Sue Rodriguez, it is evident that he would not agree with the judges final decision. Firstly, it is necessary to discuss some of the relevant and significant points of the case. Sue Rodriguez is a mother in her forties, suffering from Lou Gehrigs disease. Her life expectancy is several months, however her condition is deteriorating quickly. Soon, she will no longer be able to swallow, speak, walk or move, and she will require a respirator in order to breath. She will be bedridden. Sue Rodriguez is aware of her situation and knows that death is inevitable, however, she wishes to control her circumstances, and her time and manner of death. By the time Sue is no longer able to enjoy life, she will be physically unable to terminate her life with out assistance. Sue is not requesting that her death be caused by active euthanasia, which would be by means of a doctor physically ending her life with some form of injection. She is asking that a qualified medical physician set up a certain technological system that would allow her, if she chose to, end her life with he r own hand. This is passive euthanasia, as it allows the victim herself to control the time and manner of her own death. The Criminal Code includes a section regarding the idea of suicide that the judge lays before her in an attempt to defy her wishes. Section 241 states that Every one who counsels a person to commit suicide or aids or abets someo...

Writing Tips Metaphors and Similes - Get Writing Tips with Proofed!

Writing Tips Metaphors and Similes - Get Writing Tips with Proofed! Writing Tips: Metaphors and Similes Metaphors and similes are common in creative writing, and both use comparisons to tell us something about the world. However, there are some important distinctions between the two. So, before you dive into the seas of literature, let us offer the life jacket of knowledge as we explain the differences between metaphors and similes. We will apologize in advance for all the nautical imagery, but we do enjoy a theme. What Are Metaphors? Metaphors are words or phrases applied in a non-literal way to make a comparison. For example: The winter sea was a dark blue wasteland stretching to the horizon. Here, the metaphor is calling the sea a â€Å"dark blue wasteland.† The sea is not literally a wasteland; if it were, it would be considerably drier. However, by making this comparison, we can suggest that the winter sea shares qualities with a wasteland (e.g., being inhospitable and empty). The essence of a metaphor is that, even though it is not literal, it is stated as if it were. It is not just a comparison: We are saying that the sea is a wasteland, which looks like a literal statement on the surface, so we have to know that it is a metaphor before we can understand it. Metaphors are common in poetry and literature, but they’re also in some everyday phrases. If we say we are â€Å"all at sea,† for instance, we mean that we’re confused, not literally that we are lost on the ocean! Even the term â€Å"table leg† is technically a metaphor, since â€Å"leg† originally applied to limbs only, but it so common now we don’t even notice it. It is therefore known as a dead metaphor. What Are Similes? While metaphors involve suggesting that something is something else, similes are more modest. If we use a simile, we are only saying that something is like something else. For example: The sky rumbled like an argument in the heavens. Here, we’re not suggesting that there was actually an argument going on; we are simply saying that the thunder reminds us of an argument. Similes therefore use terms such as â€Å"like† or â€Å"as if† to indicate they are not literal (e.g., â€Å"the wind seemed angry† or â€Å"we ate as if we were starving†). Metaphors vs. Similes Ultimately, you don’t need to know the differences between metaphors and similes to use them. However, knowing this is essential if you’re writing about literature for a college paper! Remember: A metaphor involves claiming that something is something else to make a comparison A simile only involves claiming that something is like something else

Conditions of enslavement and resistance by the women in barbados Essay

Conditions of enslavement and resistance by the women in barbados - Essay Example More pointedly and often ignored, the enslavement of women and their resistance to their lot presents not only an interesting historical recount, but in its impact on the island’s culture, a crucial aspect of its development and singular identity as a country rich in African tradition and lore—a tradition kept alive by the passive resistance of slave women. Colonialism and the Beginning of Slavery According to Appiah and Gates ( 1999), some time after 800 c.e. , several South American native tribes began migrating to Barbados; most were eventually driven out by the notoriously fierce Caribs, also from South America. The Caribs eventually took over the population of the island. In the first decade of the sixteenth century, Spanish conquistadors conquered the Caribs and began enslaving Barbados’s inhabitants, removing many to work on emerging sugar plantations throughout the Caribbean and on the mainland. Those remaining quickly fell victim to small pox and tubercu losis. (Barbados.org, 2009) By the time the British arrived in the early 1600s, the island was virtually uninhabited and seemed a prime place for the British to take over for their own expanding plantations in the region. In 1627 the first African slaves along with eighty British colonists landed on the island at Holetown Village. Appiah and Gates (1999) provide the following overview: Barbados was a colony founded entirely on slave labor. As early as the seventeenth century black slaves outnumbered whites by nearly four to one, culminating in the creation of legal and political institutions that dominated and subjugated the island's black majority for more than 300 years. The authoritarian style with which the white minority ruled Barbados was admired and emulated by white colonists throughout the Caribbean... By the mid-seventeenth century Barbados was the prototype for European colonialism, and the demise of that system on the island bears vivid testimony to the ability of Africa n slaves to overcome enormous obstacles on the road to freedom. (par. 3) Most of the slaves were provided by Dutch merchants†¦from Sierra Leone, Guinea, Ghana, the Ivory Coast, Nigeria and Cameroon. Many, as was usually the case due to the harsh environment of slave ships themselves, died before reaching their destinations. The harshness of the trips is attested to in eyewitness accounts that describe a scene after a gale. â€Å"By the time the tarp was removed and the portholes opened nearly a third of the people below had perished† (World Sagas.com, no date, par. 16). From the very beginning unrest among the slave population was evident. Laws regulating the slaves were quickly put into place and harshly enforced. By the 1800's, there were laws prohibiting slaves from leaving their plantations without permission and curtailment of cultural traditions of communication, such as the beating drums or any other instruments. Runaway-- men and women-- were treated harshly; law s required the return of runaways and leniency for anyone who killed runaways was institutional. The Lot of Women Slaves When it comes to slavery in general, history and other portrayals of enslaved people tend to focus on the role of men. This male dominated history fails to acknowledge and even devalues the role of women at all levels of slavery. Shepherd, Brereton and Baily (1999) in Women in Caribbean History states that until

Disclosure of information Movie Review Example | Topics and Well Written Essays - 500 words

Disclosure of information - Movie Review Example Instead of rebuking, Will assured her and said, â€Å"I know†. Grace was honest enough to disclose that it â€Å"wasn’t right† that â€Å"he was a smart, attractive guy who love me, who I love by the way. Why wasn’t it right?† Will did not demonstrate the slightest hint of anger but instead consoled Grace with the story of a play back in college. That the protagonists seemed â€Å"so perfect with each other but kept on missing each other because they are not destined to be.† Further assuring Grace, â€Å"Gracie, you are just in the middle of your movie and the point is, it’s not yet over. The movie will have a happy ending. You’ll just have to see it through.† And the trust was demonstrated when the two of them, with friends, had a drink later despite of what happened with Grace still in her wedding dress. When prodded, the two of them even kissed and kidded there was â€Å"nothing†. The episode tells us the lesson that though things did not materialize as intended, commitment does not have to end. As Will puts it, â€Å"Gracie, you are just in the middle of your movie and the point is, it’s not yet over. The movie will have a happy ending.† It could have been understandable had Will been upset and frustrated.

Essential Functions of a Project Manager Essay Example for Free

Essential Functions of a Project Manager Essay The Essential Functions of a Project Manager A project manager (PM) is a facilitator. The ideal project manager does whatever it takes to ensure that the members of the project team can do their work. This means working with management to ensure they provide the resources and support required as well as dealing with team issues that are negatively impacting a teams productivity. The project manager must possess a combination of skills including the ability to ask penetrating questions, identify unstated assumptions, and resolve personnel conflicts along with more systematic management skills. This person is responsible for initiating, planning, executing, controlling and closing a project. The actions of a project manager should be almost unnoticeable and when a project is moving along smoothly people are sometimes tempted to question the need for a project manager. However, when you take the skilled project manager out of the mix, the project is much more likely to miss deadlines and exceed budgets. The project manager is the one who is responsible for making decisions in such a way that risk is controlled and uncertainty minimized. Every decision made by the project manager should ideally be directly benefit the project. A successful PM must simultaneously manage the four basic elements of a project: resources (people, equipment, material), time (task duration, dependencies, critical path), money (costs, contingencies, profits), and most importantly, scope (project size, goals, profit). All these elements are interrelated. Each must be managed effectively. All must be managed together if the project, and the project manager, is to be a success. The Scope element of a project is the most important and it is the first and last task for a successful project manager. First and foremost you have to manage the project scope. The project scope is the definition of what the project is supposed to accomplish and the budget (of time and money) that has been created to achieve these objectives. It is absolutely imperative that any change to the scope of the project have a matching change in budget, either time or resources. If the project scope is to build a building to house three widgets with a budget of $100,000 the project manager is expected to do that. However, if the scope is changed to a building for four widgets, the project manager must obtain an appropriate change in budgeted resources. If the budget is not adjusted, the smart project manager will avoid the change in scope. Usually, scope changes occur in the form of scope creep. Scope creep is the piling up of small changes that by themselves are manageable, but in aggregate are significant. It is necessary to make sure any requested change, no matter how small, is accompanied by approval for a change in budget or schedule or both. A PM cannot effectively manage the resources, time and money in a project unless you actively manage the project scope. When the project scope is clearly identified and associated to the timeline and budget, the PM can begin to manage the project resources. These include the people, equipment, and material needed to complete the project. A successful PM must effectively manage the Resources assigned to the project. This includes the labor hours of the designers, the builders, the testers and the inspectors on the project team. It also includes managing any labor subcontracts. However, managing project resources frequently involves more than people management. The project manager must also manage the equipment used for the project and the material needed by the people and equipment assigned to the project. Managing the people resources means having the right people, with the right skills and the proper tools, in the right quantity at the right time. It also means ensuring that they know what needs to be done, when, and how. And it means motivating them to take ownership in the project too. Managing direct employees normally means managing the senior person in each group of employees assigned to your project. These employees also have a line manager to whom they report and from whom the usually take technical direction. In a matrix management situation, like a project team, the PM’s job is to provide project direction to them. Managing labor subcontracts usually means managing the team lead for the subcontracted workers, who in turn manages the workers. The equipment a PM has to manage as part of the project depends on the nature of the project. A project to construct a frozen food warehouse would need earth moving equipment, cranes, and cement trucks. For a project to release a new version of a computer game, the equipment would include computers, test equipment, and duplication and packaging machinery. The project management key for equipment is much like for people resources. They have to make sure workers have the right equipment in the right place at the right time and that it has the supplies it needs to operate properly. Most projects involve the purchase of material. For a frozen food arehouse, this would be freezers, the building HVAC machinery and the material handling equipment. For a project to release a music CD by a hot new artist, it would include the CD blanks, artwork for the jewel case, and press releases to be sent to deejays. The project management issue with supplies is to make sure the right supplies arrive at the right time. All the skill in managing resources wont help, however, unless the PM can stic k to the project schedule. Time management is critical in successful project management. Time management is a critically important skill for any successful project manager. Project managers who succeed in meeting their project schedule have a good chance of staying within their project budget. The most common cause of blown project budgets is lack of schedule management. Fortunately there is a lot of software on the market today to help manage project schedule or timeline. Any project can be broken down into a number of tasks that have to be performed. To prepare the project schedule, the project manager has to figure out what the tasks are, how long they will take, what resources they require, and in what order they should be done. Each of these elements has a direct bearing on the schedule. If a task is omitted, the project wont be completed. If the length of time or the amount of resources required for the task is underestimated, the schedule will be missed. The schedule can also be blown if a mistake in the sequencing of the tasks is made. The PM needs to build the project schedule by listing, in order, all the tasks that need to be completed. Assign duration to each task. Allocate the required resources. Determine predecessors (what tasks must be completed before) and successors (tasks that cant start until after) each task. The difficulty in managing a project schedule is that there are seldom enough resources and enough time to complete the tasks sequentially. Therefore, tasks have to be overlapped so several happen at the same time. Project management software greatly simplifies the task of creating and managing the project schedule by handling the iterations in the schedule logic. When all tasks have been listed, resourced, and sequenced, it is noticeable that some tasks have a little flexibility in their required start and finish date. This is called float. A line through all the tasks with zero float is called the critical path. All tasks on this path, and there can be multiple, parallel paths, must be completed on time if the project is to be completed on time. The Project Managers key time management task is to manage the critical path. Be aware, that items can be added to or removed from the critical path as circumstances change during the execution of the project. Installation of security cameras may not be on the critical path, but if the shipment is delayed, it may become part of the critical path. Conversely, pouring the concrete foundation may be on the critical path, but if the project manager obtains an addition crew and the pour is completed early it could come off the critical path (or reduce the length of the critical path). Regardless of how well you manage the schedule and the resources, there is one more critical element called managing the budget. Often a PM is evaluated on his or her ability to complete a project within Budget. If the project resources and project schedule is managed effectively, this should not be a problem. It is, however, a task that requires the project managers careful attention. Each project task will have a cost whether it is the cost of the labor hours of a computer programmer or the purchase price of a cubic yard of concrete. In preparing the project budget, each of these costs is estimated and then totaled. Some of these estimates will be more accurate than others. A company knows what it will charge each of its projects for different classifications of labor. Commodities like concrete are priced in a very competitive market so prices are fairly predictable. Other estimates are less accurate. For instance, the cost of a conveyor system with higher performance specifications that normal can be estimated to be more expensive, but it is hard to determine whether it will be 10% more or 15% more. For an expensive item, that can be a significant amount. When the estimated cost of an item is uncertain, the project budget often includes a design allowance. This is money that is set-aside in the budget just in case the actual cost of the item is wildly different than the estimate. Unusual weather or problems with suppliers are always a possibility on large projects. Companies usually include a contingency amount in the project budget to cover these kinds of things. So a project budget is composed of the estimated cost, plus the contingency and design allowance, plus any profit. The project managers job is to keep the actual cost at or below the estimated cost, to use as little of the design allowance and contingency as possible, and to maximize the profit the company earns on the project. To maximize the chances of meeting the project udget, the PM must meet the project schedule. The most common cause of blown budgets is blown schedules. Meeting the project schedule wont guarantee the project budget is met, but it significantly increases the chances. And above all, management of the project scope is detrimental. PM should not allow the project scope to creep upward without getting budget and/or schedule adjustments to match. Successful project management is an art and a science that takes practice. The ideas presented above can give a basic understanding of project management, but consider it is only the beginning. In order to have a successful career in project managements, it is necessary to talk to successful project managers, read, and practice to acquired experience and confidence.

Essay on Women in Iliad, Odyssey, and the Bible -- comparison compare

Role of Women in Iliad, Odyssey, and the Bible Much is known of men in ancient civilizations, from the famous philosophers and mathematicians of Greece to the patriarchs and subsequent kings of the nation of Israel. It would seem, however, that history has forgotten the women of these times. What of the famous female thinkers of Ancient Greece, the distinguished stateswomen of Rome? What power did they hold? What was their position in societies of the distant past? A glimpse into the roles and influence of women in antiquity can be discovered in such ancient masterpieces as the Iliad, the Odyssey, and the Hebrew Bible. In the Iliad, women are barely mentioned, and then only as spoils of war or treacherous creatures not worthy of a man's trust. The two main Argive heroes, Achilles and Agamemnon, the brightest and best of the Greeks, enslave captured women to keep as personal prostitutes, passing them around and dividing them among each other as if the women were no different from the rest of the booty they have won in battle. Agamemnon says of Chryseis, the girl he has claimed for himself, "[. . .] The girl-I won't give up the girl. Long before that, / old age will overtake her in my house, in Argos, / far from her fatherland, slaving back and forth / at the loom, forced to share my bed!"(Homer , book 2, 33-36). Indeed, these two paragons of Greek virtue talk and act as if these women are not truly people; Achilles may have a fit when Agamemnon tries to lay claim to his prize, Briseis, but more from a sense of being cheated out of his share in the loot that any real compassion for the girl or her si tuation. Helen, a prominent figure in the fable of the Trojan War, has barely a cameo in this version of the Iliad, and he... ... sons and to be obedient, but occasionally, some women were not content with this one purpose in life. Throughout history, we have a few examples of extraordinary women who held power and influence, such as Hetshepsut, the first female pharaoh of Egypt, and Cleopatra, who managed to snag two notable Roman generals. A sense of women's resorting to indirect means to obtain power can be seen in these works of the ancient world, of women's exerting influence perhaps through the men they marry or the positions they hold, if not outwardly of power, then at least with some chance of gaining it. Works Cited Homer. Iliad. Mack 1: 98-208. -----. Odyssey. Mack 1: 208-540. The Inspirational Study Bible. Ed. Max Lucado. Dallas: World Publishing, 1995. Mack, Maynard, et al. eds. The Norton Anthology of World Masterpieces. 6th ed. 2 Vols. New   York: Norton, 1992. Essay on Women in Iliad, Odyssey, and the Bible -- comparison compare Role of Women in Iliad, Odyssey, and the Bible Much is known of men in ancient civilizations, from the famous philosophers and mathematicians of Greece to the patriarchs and subsequent kings of the nation of Israel. It would seem, however, that history has forgotten the women of these times. What of the famous female thinkers of Ancient Greece, the distinguished stateswomen of Rome? What power did they hold? What was their position in societies of the distant past? A glimpse into the roles and influence of women in antiquity can be discovered in such ancient masterpieces as the Iliad, the Odyssey, and the Hebrew Bible. In the Iliad, women are barely mentioned, and then only as spoils of war or treacherous creatures not worthy of a man's trust. The two main Argive heroes, Achilles and Agamemnon, the brightest and best of the Greeks, enslave captured women to keep as personal prostitutes, passing them around and dividing them among each other as if the women were no different from the rest of the booty they have won in battle. Agamemnon says of Chryseis, the girl he has claimed for himself, "[. . .] The girl-I won't give up the girl. Long before that, / old age will overtake her in my house, in Argos, / far from her fatherland, slaving back and forth / at the loom, forced to share my bed!"(Homer , book 2, 33-36). Indeed, these two paragons of Greek virtue talk and act as if these women are not truly people; Achilles may have a fit when Agamemnon tries to lay claim to his prize, Briseis, but more from a sense of being cheated out of his share in the loot that any real compassion for the girl or her si tuation. Helen, a prominent figure in the fable of the Trojan War, has barely a cameo in this version of the Iliad, and he... ... sons and to be obedient, but occasionally, some women were not content with this one purpose in life. Throughout history, we have a few examples of extraordinary women who held power and influence, such as Hetshepsut, the first female pharaoh of Egypt, and Cleopatra, who managed to snag two notable Roman generals. A sense of women's resorting to indirect means to obtain power can be seen in these works of the ancient world, of women's exerting influence perhaps through the men they marry or the positions they hold, if not outwardly of power, then at least with some chance of gaining it. Works Cited Homer. Iliad. Mack 1: 98-208. -----. Odyssey. Mack 1: 208-540. The Inspirational Study Bible. Ed. Max Lucado. Dallas: World Publishing, 1995. Mack, Maynard, et al. eds. The Norton Anthology of World Masterpieces. 6th ed. 2 Vols. New   York: Norton, 1992.

Reigniting Your Passion for God Essay

The creative force behind all great art, all great drama, all great music, all great architecture and all great writing is passion. Nothing great is ever accomplished in life without passion. Nothing great is ever sustained in life without passion. Passion is what energizes life. Passion makes the impossible possible. Passion gives you a reason to get up in the morning and go and say, â€Å"I’m going to do something with my life today.† Without passion life becomes boring. It becomes monotonous. It becomes routine. It becomes dull. God created you with the emotions to have passion in your life and He wants you to live a passionate life for Him. Passion is what mobilizes armies into action. Passion is what causes explorers to boldly go where no man’s gone before. Passion is what causes scientists to spend late night hours trying to find the cure to a dreaded disease. Passion is what takes a good athlete and turns him or her into a great athlete where they’r e breaking records. You’ve got to have passion in your life. One day a man walks up to Jesus and he says, â€Å"Lord, what’s the most important thing in the Bible?† And you know what the Great Commandment is. We’ve talked about it many times. Jesus said, â€Å"I want you to love God with all your heart and soul and mind and strength. Nothing matters more than that. That’s the number one thing in life. I want you to love Me passionately.† Nothing else matters in life if you don’t love God with passion. God doesn’t want you to love Him half-heartedly. He wants you to love Him with all your heart and all your soul and all your mind and all your strength. I love the paraphrase of that verse, Mark 11:30, from The Message â€Å"Jesus said, ’Love the Lord God with all your passion and prayer and intelligence and energy.† Circle the word â€Å"passion†. That word, in Greek, is the word â€Å"heart.† God is saying I want you to put some muscle into it, put some energy, put some emotion into your relationship with Me. Don’t be a wimp about your relationship with Me. Don’t be namby-pamby. Don’t be half-hearted. Give it all you’ve got. Jesus is saying, â€Å"If you’re going to follow Me, you’ve got to go it with passion. You’ve got to give it some oomph, some spark, some zip, some enthusiasm, some zest. In other words I want you to live your life with me passionately.† In fact, this truth is all through the Bible. The Bible tells us that we’re to seek God passionately. We’re to love God passionately. The Bible says that we’re to serve and obey God passionately. We’re to trust God passionately. Then as if you didn’t get the message, in Colossians 3:23 He says â€Å"Whatever you do, do it with all of your heart as unto the Lord and not unto men.† He says I want you to do everything passionately when it comes to loving Me, serving Me, living for Me. Here’s the amazing thing. In America it’s ok to be passionate about anything except God. That is not politically correct — to be passionate about God. I can be passionate about movies. I can be passionate about sports. I can be passionate about politics. I can be passionate about fashions and clothes. I can be passionate about restaurants. But I cannot be passionate about God. That’s a no-no. I typed in the phrase â€Å"a passion for†¦Ã¢â‚¬  into Amazon.com and found a couple hundred books with that title. There’s a book call A Passion for Birds, A Passion for Books, A Passion for Cactus, A Passion for Chocolate (that’s understandable), A Passion for Fashion, †¦ for Fishing†¦ for Flying, †¦ for Gardening, †¦ Golf, Hunting. There’s even a book called A Passion For Mushrooms. A Passion for Needlepoint, Pasta, Ponies. There’s a book called, A Passion for Potatoes, for Roses, for Shoes. There’s even a book called A Passion for Steam. I can’t figure out what that one’s all about! I don’t know why you’d get passionate about steam. But in our culture today it’s ok to be passionate about anything except your religion, except your faith, except your relationship with God. I can go to a concert, or a political rally or a baseball game and I can shout my head off. I can get excited. I can get hoarse from yelling so loud. When my team loses I could cry. Nobody thinks that’s a big deal. When my team wins I can jump up and dance around and wave my hands in the air. If I do that at a game people go, â€Å"He’s a real fan!† But if I do that in church people say, â€Å"He’s a fanatic! He’s a nut case.† You don’t want to get too emotional about your faith. Its ok about anything else but not that. Romans 12:1 â€Å"Never be lacking in zeal, but keep your spiritual fervor.† Keep the fires going in your life. Circle the word â€Å"keep.† Notice, it’s not automatic. It’s a choice. It’s a discipline. It’s something you must maintain. You are not by nature passionate about God. It’s something that you must choose to do. You get distracted and everything in life conspires to keep you from being passionate about God. So He says keep your passion going. Keep the fires going. It’s a discipline. It’s not just automatic. This kind of thing — being passionate about God has nothing to do with either your personality or your age. Our churches are filled with hundreds if not thousands of senior believers who have walked with God a long, long time and are still passionate. But everything in life conspires to keep you from being passionate. And it dissipates your energy. When you first become a believer and you really understand what a good deal you’ve got you get excited about it, â€Å"This is quite a big deal! All my sins were forgiven. I now have a purpose for living, and I now have a future home in heaven. What a deal! And you get excited about that when you give your life to Christ and you’re pretty passionate. But as time goes by you begin to lose your steam. You begin to lose your zip, your zest, your enthusiasm. What happened? Why does that happen? That’s what we’re going to look at today. As we go through God’s word we’re going to look at seven passion killers, things that rob the joy out of your life. I thought this would be a very appropriate message, right in the middle of winter, when nobody feels very passionate about much of anything. You want the warmth of summer back. So this morning we’re going to look at these passion killers together. I want you to use it as a checklist. Because God says, I want you to love Me with all of your heart.

Foreign and Local Literature Essay

This particular chapter presents the review of Foreign and Local Literature and Studies relevant to the present study. Related Literature Foreign Literature According to the book entitled â€Å"Call Center 100 Success Secrets† in December 6, 2007 authored by Gerard Blokdijk. The 100 Success Secrets is not about the ins and outs of the call center. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This book is also not about a call centers best practice and standards details. Instead it introduces everything you want to know to be successful with and in a call center. Well this book gives emphasis about the topics. The Difference Between an Advanced Call Center and A Large Call Center What Does an Appointment Setter Call Center Part Time Employee Do? Taking a Closer Look at Customer Service Offices in Call Centers The Voice of your Product or Service Get the information you need through A Data Entry Call Center Call Center Jobs Taking Chances on a Call Center Career Conquering Challenges of Call Center/Customer Service Managers Manage the Telemarketing of Products through Call Center The Qualities of an Effective Call Center Financial Services Representative Qualities of a Call Center Representative Call Center here at your Service Call Center Supervisor Manager for High Tech Companies in Austin, Texas The Need to Train a Call Center Agent Tips on How to Provide Excellent Customer Service towards an Exciting Call Center Career Call Center: An Answer To All Your Queries Standard Requirements for A Call Center Agent Applicant What is the Nature of the Job of Call Center Agents? How the Call Center Airline Industry Works The Life of A Call Center Analyst The Call Center and its Customer Service Why Choose Call Center Careers? The Call Center Conference Call Center Consultants: A Hassle Free Solution To Manage Call Center Call Center Consulting For Your Company Call Center And Customer Service: One And The Same Customer Service And Call  Center Jobs: The responsibilities Of Order Desk Supervisors That Can Lead You To Great Opportunities The Many Career Options Open To An Experienced Call Center Customer Service Rep Call Center Customer Service: Supervisor and Manager Positions The Responsibilities Of Call Center Director How Call Center Employment Keeps BPO Companies Grounded in Reality Why You Need A Call Center Furniture Call Center Jobs: How To Find One? What You Need To Know About Call Center Management The Different Types of Call Center Management Jobs The Main Responsibilities Of Call Center Managers The Operation in a Call Center Call Center Operations Manager The Operators in a Call Center Call Center Or Customer Service: What It Can Do To Your Company The Facts About Call Center Outsourcing Call Center Pricing Is Affordable The On-the-Job Duties of A Call Center Rep Call Center Representative: Frontline In Customer Service Why Call Center Sales Training is Important for New Hires The Services In a Call Center Call Center Software: A Great Tool For Call Center Management Offshore Outsourcing the Call Center Solution for Western Companies Why Call Center Solutions Are Important to Everyone Your Challenge: Being A Supervisor In A Call Center Why You Need Call Center Support The Qualities of a Call Center Vice President How to Prepare for Call Center Work at Home The Many Advantages of Establishing a Call Center Work from Home Call Center Career: Clerical, Typing And Word Processing Skills A Must! Client Services, Call Center And Customer Service: A Great Solution To Meet Consumer Needs When Is A Collection Call Center Customer Service Representative Necessary? The difference of our thesis with this book is our thesis mainly focus on the questions to be answer such Why the undergraduate people was able to get a job while the fresh graduate was havin g a problem? Why Call Centers always get sick easily, headache, fever, stress and etc? How to adapt this kind of environment? Why lot of people are resigning after a couple of the months? , also the result of our study will be serving as a guide of other people who would like to enter this kind of industry. According to the article entitled â€Å"Making the Right Calls† in March 09, 2006 authored by Tom Rieger . If a representative meets all the quality requirements but does not help the customers , the representative and the company is considered fail. Providing great customer service in a call  center is challenging. The action never stops, and managers are inundated with data. Everything a call center employee or team does is measured and monitored, from call quality to handle time to schedule adherence to unit cost. Reports are constantly sent out, and feedback sessions are frequent. Ultimately, success in a call center comes down to how well each customer service representative engages each customer. Despite continuous reporting, feedback, and monitoring, and regardless of the reams of data, many call centers struggle to improve their levels of performance, and organizational barriers often prevent improvement. By conducting a series of formal audits in nine different call centers in four different industries, Tom Rieger had identified four barriers that can substantially undermine local efforts to improve employee and customer engagement in call centers. Those are the following , No time to coach , No time to learn , Confusing the process with the result , Poor alignment and communication with other departments . Well this journal mainly focus with the barriers that can substantially undermine local efforts to improve employee and customer engagement in call centers such as team leaders have limited time to invest in their teams, such as coaching CSRs on how to create customer engagement or working to improve employee engagement. And training is useless if centers don’t give CSRs time to apply their new learning on the job. Most call centers, though, don’t allocate any time to help CSRs stay informed about changes; even when centers make time, they don’t help managers or CSRs sort to the highest priority changes. Yet CSRs are held accountable for implementing these changes, even though they often get in trouble for logging off the phones or checking e-mail to find out about them. The most important part of a customer service representative’s job is providing good customer service. But few centers enable customers to rate their experience; fewer still track the customer experience at the individual CSR level. More often, a CSR’s customer service performance is subjectively determined by someone other than his customers, using a checklist of phrases and behaviors that may not have anything to do with providing good customer service. Ultimately, â€Å"what you grade† determines â€Å"what you get.† If a CSR meets all his quality requirements but does not help the customer, the CSR and the company have failed. Too often, call center managers’ goals are unrelated to the goals of  the internal groups they support; similarly, the internal groups’ goals can be unrelated to what happens in the call center or to the customers who call. As a result, promises made at one customer touchpoint may not be fulfilled at another. It also gives emphasis that few companies use their customer service centers to channel customer opinions back to the organization. Instead, too many companies use their call centers to push multiple and often conflicting initiatives at their customers. In our thesis focus on why the undergraduates was able to get a job while the fresh graduate was having a problem? Why Call Centers always get sick easily, headache, fever, stress and etc? How to adapt with this kind of environment? Why lot of people are resigning after a couple of the months? , also th e result of our study will be serving as a guide of other people who would like to enter this kind of industry.

Reduce hospitalization of nursing home residents

Reduce hospitalization of nursing home residents Nursing home care for the elderly has been a common practice in the US for many years. Normally, this practice has proved to be a beneficial intervention to many people who are in constant need of special care and treatment, once they have entered their golden years. Advertising We will write a custom essay sample on Reduce hospitalization of nursing home residents specifically for you for only $16.05 $11/page Learn More The practice also serves as a big relief to many families who may often find themselves tangled in great dilemma on how to best cater for either both or one of their parents who is not able to live independently, as a result of advanced age. Moreover, it is in the best will of the US government to administer special medical concern on the aging generation as it has been constituted in the health regulations. Bearing the above concerns in mind, home care for the elderly is a necessary intervention in USA and it has always been a welcomed ide a in all the states. However, no matter the overall benefits associated with nursing care, there have been great concerns recently, following increased hospitalization of residents of nursing homes (Feder and Komisar, 2005). Oftentimes, this has resulted into numerous hospitalization complications for the patients and unnecessary health care expenditures that have amounted into billions of dollars. This concern has triggered a number of multifaceted strategies and policy measures that are likely to prevent unnecessary hospitalization of nursing home residents, thus helping to address the current incentives associated with the practice. One such approach which has proved to be promising in addressing this matter is INTERACT. INTERACT, which is an acronym for ‘Interventions to Reduce Acute Care Transfers’ is a special program of improvement whose main focus and mission is to take care of acute change in the condition of home care residents in the US. As it would be obse rved, the main objective of this program is to establish desirable care conditions in nursing facilities, thus minimizing the frequency of avoidable hospitalization of home care residents. These frequent but unnecessary hospitalizations have raised conflicting financial conflicts between Medicaid and Medicare, the two bodies involved in providing for nursing homes and hospital services, respectively. This however, has been observed to be as a result of inadequate or even lacking health care facilities within many nursing care homes. Some of these facilities would include radiology services, on-site pharmacies and well-trained staff in matters of health. INTERACT comes with educational and clinical tools, among other key strategies that would be necessary in addressing the recurring health issues associated with long-term care institutions (Loeb and Carusone, 2008). Through these interventions, INTERACT has proved to be able to identify and manage health conditions before they can reach stages that necessitate hospital intervention. Advertising Looking for essay on health medicine? Let's see if we can help you! Get your first paper with 15% OFF Learn More This policy measure can be an effective intervention in helping to reduce unnecessary hospitalization of patients from long-term care facilities. According to recent studies on proposed interventions that have been designed with the aim of minimizing avoidable hospitalizations of nursing care residents, INTERACT has proved to be promising in all settings. However, just like any other realistic strategy, this intervention has its own limitations and disadvantages. One of the biggest limitations associated with the program is that, it is yet to be fully accepted by many nursing home residents, as an effective strategy that could be used to address most of their seemingly complex health problems. Most people who have entrusted their loved ones in the care of nursing care facilities wo uld prefer hospitals to be the most promising intervention when it comes to the health of their elderly loved ones (Kayser-Jones and Wiener, 1999). Another possible limitation of this intervention is that, it is known only in some states and it is yet to be established in many nursing homes across the country. Publicity of INTERACT as a program having the necessary infrastructure and leadership commitment in health care matters for the elderly is one promising way that can be used to overcome these issues. The other possible way to deal with the limitations of the program in its services is to advocate for its acceptance by taking it into every corner of the country where it is needed by nursing care residents. References Feder, J. and Komisar, H. (2005). Long-term care in the United States: An overview. Health Affairs, 19 (3), 40-56. Kayser-Jones, J and Wiener, C. (1999). Factors contributing to the hospitalization of nursing home residents. The Gerontologist, 29 (4), 502. Loeb, M . and Carusone, S. (2008). Effect of a clinical pathway to reduceAdvertising We will write a custom essay sample on Reduce hospitalization of nursing home residents specifically for you for only $16.05 $11/page Learn More hospitalizations in nursing home residents with pneumonia. JAMA: The Journal of the American Medical Association, 295 (21), 2503.

Visa para jóvenes para trabajar como staff campamento

Visa para jà ³venes para trabajar como staff campamento Una de las mejores opciones para jà ³venes para trabajar  en Estados Unidos y practicar inglà ©s con una visa de intercambio J-1 en el programa de staff de un campamento de verano. En este artà ­culo se explican cules son los requisitos para disfrutar de esta oportunidad de trabajar como monitor (staff) en un campamento de verano, cules son las precauciones que deben tomarse para evitar problemas migratorios y cules son otras posibles opciones en programas similares.  ¿Quià ©nes Pueden Aplicar Por Visa J-1 Para Trabajar Como Staff de Campamento? Pueden trabajar en campamentos de verano como staff los extranjeros con una visa J-1 de intercambio los extranjeros que viven habitualmente fuera de Estados Unidos y  que reà ºnan todos los requerimientos siguientes: Tener al menos los 18 aà ±os cumplidosSer estudiante universitario o de un programa acadà ©mico semejante. O ser un trabajador joven o un maestro o una persona adulta con habilidades adecuadas para este trabajo  Tener conocimientos de inglà ©s suficientes para poder supervisar y relacionarse con adolescentes y nià ±os americanos Pasos  Para Trabajar Como Monitor de Campamento en USA Antes de pedir  esta modalidad de la visa J-1 de intercambio en la Embajada o consulado que corresponda es necesario encontrar un patrocinador para ese trabajo. Para ello hay que contactar con una de las organizaciones autorizadas por el Departamento de Estado para patrocinar  extranjeros para este programa.   Este es el listado de organizaciones designadas para patrocinar. Encontrars el nombre de la organizacià ³n, pgina web, su ubicacià ³n (ciudad y estado) y nà ºmero de telà ©fono. Puedes contactar a los que quieras y es posible que tengan un colaborador en tu paà ­s. Pero verifà ­calo por correo electrà ³nico o por telà ©fono con la organizacià ³n en Estados Unidos. Cuando una de estas organizaciones decida patrocinar  te enviar un documento que se conoce con el nombre DS-2019. A  partir de lo  cual puedes iniciar a tramitar la visa por internet llenando el formulario DS-160 y pagando la cuota correspondiente. Y sà ³lo ms tarde tendrs que ir al consulado o a la Embajada a la entrevista.   Si tu solicitud es aprobada, se te dar la visa. Si la solicitud es negada no podrs recuperar el dinero pagado al aplicar por el visado. Cà ³mo Evitar Problemas Migratorios Con Visa de Intercambio Aà ºn cuando se te entregue la visa, no puedes utilizarla para ingresar a Estados Unidos sino hasta que falten 30 dà ­as o menos para la iniciacià ³n del programa de campamento en el que se va a participar. La fecha exacta de comienzo es la que establece el documento DS-2019 que te entregà ³ la institucià ³n que te patrocina. Una vez que finaliza el programa tienes 30 dà ­as para salir de Estados Unidos. A menos que hayas pedido a tiempo una extensià ³n y se haya aprobado. Otros Programas de Intercambio J-1 Que Quiz Te Puedan Interesar Si eres joven y buscas mejorar tu inglà ©s y conocer Estados Unidos y la cultura americana de primera mano puede que te interesen programas similares al de monitor de campamento y que tambià ©n requieren de una visa J-1, puede que consideres de interà ©s los siguientes programas. Por ejemplo, la visa para  trabajar  y viajar en verano, tambià ©n conocida como SWT, por sus siglas en inglà ©s, o la de  Au-pair, tambià ©n conocido en algunos paà ­ses como nià ±era o canguro. Finalmente, los muchachos que han finalizado sus estudios universitarios pueden estar interesados en programas de prcticas profesionales, que estn disponibles para distintos campos de trabajo, como salud, arquitectura, arte, ciencias, etc. Es muy importante entender que cada programa dentro de la visa J-1 tiene sus propias reglas. De hecho, pueden tener requisitos muy diferentes. Lo fundamental es cumplir con los requerimientos del programa al que se aplica. Las Visas de Estudiantes Como una Excelente Opcià ³n Para Jà ³venes Para los muchachos interesados en estudiar en Estados Unidos estn a su disposicià ³n las visas F-1 para estudiantes de idiomas o en instituciones acadà ©micas  y las visas M-1 para estudios vocacionales o en escuelas no acadà ©micas. Adems, para los mexicanos y canadienses transfronterizos est a su disposicià ³n la visa F-3. En la actualidad Estados Unidos es el paà ­s del mundo con mayor nà ºmero de estudiantes internacionales. Los 3 estados preferidos de los alumnos internacionales son, por orden de mayor a menor, California, Nueva York y Texas. En cuanto a las universidades ms populares son New York University, University of South California y Columbia University. Para los que desean estudiar en una universidad estadounidense, sin duda el primer paso es hacerse una idea completa de los requisitos que se necesitan para aplicar con à ©xito a la institucià ³n elegida. Este es un artà ­culo informativo. No es asesorà ­a legal.

Essay Example | Topics and Well Written Essays - 1000 words - 22

Essay Example The essay, though apparently seems a difficult text for reading, has been established on firm and definite norms and objectives. â€Å"The first paragraph establishes the essays objective: to investigate technology in order to prepare us for a "free relationship" to it. One of the fundamental questions of the essay has to do with how "we†Ã¢â‚¬ ¦ currently relate to technology, how we think about it, what we imagine it to be.† (Heidegger: The Question Concerning Technology, hawaii). Thus, in an ultimate evaluation of the essay one finds the worthiness and value of it. An exceptionally remarkable aspect of the essay "The Question Concerning Technology† is that it, more than any scholarly article on the complex questions around culture and technology, has influenced several other writers and thinkers as well as it is formed on the basis of the existing paradigms and scholarly works on the similar topics. Conspicuously, the interest of the author in "The Question Conce rning Technology† falls not on technology or the various forms of it but on an orientation of the readers towards technology. The essay seems to be very relevant and valid to the modern age of technological age as it has been a relevant interpretation of the modern man in relation to the technological advanced universe. Thus, the essay also amounts large scale influence and significance among the modern writers and it has been structured rooting its arguments and thoughts on the terminology of German, Greek, and Latin. For example, we may consider â€Å"episteme,† the first word that is significant to the idea of information that Heidegger explains to the reader. It can be defined, in simple translation, as "knowledge." In an analysis of the influences that informed this significant essay, it is important to note that the interest of the writer was to orient the readers to technology and act as a tool or mediator between the

Reasons for a Softening Insurance Market Assignment - 1

Reasons for a Softening Insurance Market - Assignment Example It is evidently clear from the discussion that soft market conditions are likely to develop during periods of relatively low claim severity and frequency following hard market periods with opposite claim circumstances and re-insurers can command higher premium rates. During a soft market, a primary insurer such as Margin has more negotiating power in dealing with re-insurers than in a hard market. They can take advantage of this power by !) negotiating a premium reduction. 2) reduce their retention without an increase in cost or 3) obtain an increase in reinsurance covers at the same cost. Of the 3 alternatives, unless Margin feels they are already very well protected from catastrophic loss, option 1 should be the least favored one. Option 2 which I assume means keeping the same type of reinsurance but reducing their retention, I submit would be preferable because it would protect them better in case claims are more frequent and/or severe than anticipated. Option 3 I assume means con sidering also different types of reinsurance providing greater protection for the same cost. If so I think Margin should investigate this option. If they don’t already have stop-loss coverage for example perhaps this should be considered. As it protects their premium income if this can be obtained without additional cost. The bottom line for Margin is first of all for them to asses in a relatively worst-case scenario the number of claim costs it can safely bear without possibly going bankrupt, and then to consider the best type of reinsurance available for their portfolio, and cede beyond their retention to re-insurers at the lowest possible cost consistent with re-insurers’ good claim payment reputation and viability.